In what way does the manager in the window ensure quality service?

The manager in the window ensures quality service primarily through validating food delivery and promoting communication between the Front of House (FOH) and Back of House (BOH) operations. This is essential because effective communication ensures that orders are properly prepared and served to guests in a timely manner. When a manager oversees food delivery, they can catch potential errors before the food reaches the guest, ensuring that what is served meets the restaurant's standards for quality and presentation.

Additionally, by fostering good communication between FOH and BOH staff, the manager can address any concerns or delays quickly, which enhances the overall dining experience for guests. This proactive approach helps to maintain a smooth operation, minimizing wait times and ensuring customer satisfaction. The role of the manager in facilitating this connection is critical in delivering a consistently high level of service, making it a key aspect of their responsibilities.