What action should you take if a guest does not arrive on time for their quoted wait?

When dealing with guests who do not arrive on time for their quoted wait, accommodating them with a reasonable wait time is the appropriate choice. This approach demonstrates that the restaurant values the guest's experience and is willing to be flexible. It is common for circumstances to cause delays, and allowing a bit of extra time acknowledges that guests may still be en route and wish to enjoy their dining experience at Texas Roadhouse.

This practice helps maintain customer satisfaction and loyalty, as it shows understanding and consideration, rather than focusing strictly on a rigid time frame. By granting additional wait time, the hostess ensures that guests are given the opportunity to arrive without feeling rushed or overlooked, fostering a welcoming atmosphere that aligns with the restaurant's commitment to excellent service.