What is important for a hostess to display during phone interactions?

Displaying legendary phone courtesy during interactions is essential for a hostess as it sets the tone for the customer's experience before they even enter the restaurant. This quality involves being polite, friendly, and attentive, helping to create a welcoming atmosphere over the phone. When a hostess embodies legendary phone courtesy, it fosters a positive impression of the restaurant, which can encourage customers to choose Texas Roadhouse for their dining experience.

While efficiency in placing orders, knowledge of daily specials, and the ability to handle complaints are all valuable skills for a hostess, the foundation of a great customer interaction typically begins with courteous communication. Legendary phone courtesy ensures that each caller feels valued and respected, which can lead to repeat business and word-of-mouth referrals. It’s a crucial aspect of customer service that enhances the overall reputation of Texas Roadhouse.