What should you do if you are unsure about something while on the phone?

When you're unsure about something while on the phone, the best course of action is to get a manager. This approach ensures that the customer receives accurate and reliable information, which is crucial for maintaining the restaurant's standards and ensuring customer satisfaction. Managers are typically more experienced and have the training necessary to handle complex inquiries or unique situations, so their involvement can enhance the customer's experience and resolve issues more effectively.

Making a guess could lead to misinformation, which might frustrate the customer or lead to errors in service. Transferring the call might result in the customer having to repeat themselves, which can be frustrating and may negatively impact their experience. Ending the call without providing the needed information would likely be unprofessional and could leave the customer feeling neglected. Therefore, involving a manager is the most appropriate and professional action to take in such situations.